VIPER Metrics

Instructions on how to add a defect to an Asset.

How to add a Defect

Instructions on how to view more information on a defect that has already been created.

How to see Defect details

Instructions on how to complete a Scheduled Task and upload evidence of completion.

Completing Scheduled Task/Service

Instructions on how to plan an upcoming Service from the Service Board tab.

Planning a Service from the Service Board

A guide on how to navigate the Maintenance Review.

Maintenance Review

Instructions on how to change Maintenance Scheduling parameters like Service Interval or Expected Utilisation

How to Update an Asset's Maintenance Scheduling

Instructions to ensure your Asset Services are projected correctly.

Why doesn't my Service have a Projected Date?

Instructions on how to record Asset downtime in VIPER Metrics.

Creating an Event

Instructions on how to close a Defect in the VIPER Metrics App.

How to close a Defect

Quick instructions on how to plan a date to close a Defect

Plan a Date to Close out Defects

This is a quick guide on how VIPER recommend Defects are identified and actioned.

Guide to Rectifying Defects

How to navigate the Planner

A guide on how to navigate the Maintenance Metrics Report.

Maintenance Metrics Report

A guide on how to Navigate the Service Board.

How to Navigate the Service Board

A guide on how to Close / Cancel Work Orders.

How to Close / Cancel a Work Order

Instructions on how to create a Scheduled Task.

How to Create a Scheduled Task

Talia Sutton

Joline du Toit

Defects, Scheduled Tasks and all things Maintenance

Maintenance Module

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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