VIPER Metrics

Instructions on how to add a defect to an Asset.

How to add a Defect

Instructions on how to view more information on a defect that has already been created.

How to see Defect details

Instructions on how to complete a Scheduled Task and upload evidence of completion.

Completing Scheduled Task/Service

Instructions on how to plan an upcoming Service from the Service Board tab.

Planning a Service from the Service Board

A guide on how to navigate the Maintenance Review.

Maintenance Review

Instructions on how to change Maintenance Scheduling parameters like Service Interval or Expected Utilisation

How to Update an Asset's Maintenance Scheduling

Instructions to ensure your Asset Services are projected correctly.

Why doesn't my Service have a Projected Date?

Instructions on how to record Asset downtime in VIPER Metrics.

Creating an Event

Instructions on how to close a Defect in the VIPER Metrics App.

How to close a Defect

Quick instructions on how to plan a date to close a Defect

Plan a Date to Close out Defects

This is a quick guide on how VIPER recommend Defects are identified and actioned.

Guide to Rectifying Defects

How to navigate the Planner

A guide on how to navigate the Maintenance Metrics Report.

Maintenance Metrics Report

A guide on how to Navigate the Service Board.

How to Navigate the Service Board

A guide on how to Close / Cancel Work Orders.

How to Close / Cancel a Work Order

Talia Sutton

Joline du Toit

Defects, Scheduled Tasks and all things Maintenance

Maintenance Module

Find answers and get help from Intercom Support and Community Experts

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