Note: You will require the "Edit Defects" permission to access this
How to close a Defect
How to close a Defect
Select the Defect that you are planning to rectify.
Next, select the planned date by clicking here.
Next, select the calendar icon to choose a date and select date you are planning to close the Defect on.
If you are planning on closing this Defect on the next service, select the check box.
NOTE: This should not be selected if the Defect is a Category 1 Defect as Category 1 is an urgent and high priority item.
Or if the Defect is going to be rectified immediately, select "ASAP" and VIPER will automatically add in the current date.
Select the tick to save the date.
Where you can plan a date to close Defects from
Where you can plan a date to close Defects from
You can plan a Defect's close date from the Defect Register, Asset Register or in the Planner.
Defect Register
Navigate to the Defects page under the Menu.
Filter through the top search bar, whether this be through Projects, Dates or Search Tags.
Select the Defect you are wanting to close, then follow the steps above.
Asset Register
Navigate to the Asset Register under the Menu.
Select the relevant Asset.
Navigate to the Defects tab at the top.
Select the Defect you are wanting to close. Follow the steps outlined in the first section of this article.
Planner
Navigate to the Planner under the Menu.
Filter by Project, Search Tags, or just select the search icon to view all Defects.
Next, select the Calendar icon on the Defect you wish to close.
Then follow the steps outlined in the first section of this article.