VIPER Metrics

Quick instructions on how to add a new user/employee to VIPER.

How do I set up a new User or Operator?

Creating Viewing and Editing Roles for Users

User Roles and Permissions

Instructions on how to create a new Role in VIPER Metrics.

How to create a new User Role

Instructions on how to change a VIPER User's role.

How to change a User's Role

Quick instructions on how to disable a User in VIPER Metrics.

How to disable a User

Instructions on how to log out of a VIPER Metrics session, or switch between Users.

How to switch Users

This is a quick guide on how to update your User details in VIPER Metrics.

How to Update Your Own User Details

Have you set up a new User and they have not received login details? Read through this quick article to help navigate the situation.

Why did a User not receive login details?

This article explains the SSO Authentication & Company Branding feature and what Super Users can configure.

What is SSO Authentication?

This article shows Super Users how to access the SSO Authentication and Company Branding settings in VIPER.

Where to find SSO Settings

This article explains how Super Users can set authentication requirements for their organisation's VIPER account.

How to Configure SSO Authentication Methods

This article explains how Super Users can upload a company logo to personalise the VIPER login experience.

How to Add Your Company Logo to the Login Page

Talia Sutton

Rick Hurlbatt

Adding, Updating and Managing Users Access

User Management

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.