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Why can't I see an Asset when starting a Prestart?

Having trouble locating the Asset when completing a Prestart or other Digital Inspections? Read through this for quick steps on how to navigate this.

Written by Talia Sutton
Updated this week

Issue: Can't see an Asset when starting a digital Prestart.

Try these fixes:

  • Ensure "Update Data" has been selected with an internet connection.

  • Verify the Asset is active (not archived).

  • Verify the Asset is assigned to the same Project as you.

Still can't find the correct Asset?

  • Try closing out of the app completely.

Final troubleshooting option:

  • Try deleting the app and reinstalling from your device's app store.

IMPORTANT: If you reach this step, ensure all their inspections and prestarts on that device have successfully been synced, otherwise this data will be lost.

If none of these are working for you, please reach out to the Client Experience team through the chat box in your app.

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